We hope that every customer is satisfied with their purchase.
However, if the rare situation occurs where you are not, we invite you to return your item.

To make a return, email us at
This email must be sent within 20 days of your purchase date.
Please tell us, what you wish to return and the Order Number.
Your Order Number can be found within the emails sent to you on the day of purchase.
To serve you better, it’s very helpful if you include the reason for your return.

We will reply to your email with complete instructions to make your return.
You can expect this reply within three business days.

Returned items must be in a new, un-used condition, and include manuals, blank warranty cards and all accessories provided by the manufacturer. All returns will be inspected by our return specialists. If we find that your return is not free of chew damage, pet hair, debris and/or odor, we will not refund the cost.

We will pay the return shipping costs if the return is a result of our error (you received an incorrect item) or if an item is defective. Otherwise, if you wish to return an item, you will be responsible for the return shipping costs and a 10% restocking fee.

For your protection, please send your return via carriers who offer package tracking with delivery address verification or signature proof of delivery such as FedEx or UPS. If sending via USPS, signature required is the best option, as tracking for normal shipments only shows delivery to a zip code, therefore not providing adequate proof of delivery. Please retain your return tracking information for reference. CozyDogCrates is not responsible for lost shipments being returned.

Order Cancellation:
We process our orders as soon as they are submitted. This translates to the fastest possible delivery.
Unfortunately, this also means that we do not process order cancellations.

Refused / Return To Sender:
Should you refuse an order or send the order back as return to sender, you will be charged both the original shipping fee as well as the cost of return shipping, plus a 15% restocking fee.